Privacy Policy
In this policy, “us”, “we”, or “our” means Nick Grentell Web & I.T., providing web design, information technology services, and software application development.
We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).
We may, from time to time, review and update this privacy policy to account for new or amended laws, new technology, and changes to our operations. All personal information held by us will be governed by the most recently updated policy.
1. Information We Collect
The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content.
Contact Details are collected as supplied by you from time to time through our websites, applications, or direct communication. We do not store usable credit card information. Where a record is required, we entrust credit card details to our payment gateway and store only the last few digits and expiry date solely for identity confirmation and forewarning of expiry.
Click Trails record the paths taken by visitors through our websites and applications. This information is generally recorded against an IP address.
Activity History consists of orders, enquiries, support requests, and any other interactions submitted via our websites or applications, or through offline contact such as phone calls or email.
Publishable Content consists of comments, testimonials, or other content submissions you would like us to publish.
Location Data may be collected by applications we develop and operate where location services are required to deliver core functionality. Where location data is collected, it is used only for the purpose for which the application was designed. Users may enable or disable location access at any time through their device settings. Disabling location access may limit certain application functionality.
2. How We Collect It
Contact details and publishable content are collected when supplied by you via our websites, applications, or directly to us by other means.
Click trails are recorded by our servers as each request is made. This includes but is not limited to:
- The type of browser or device you are using
- The date and time of your visit or session
- Your IP address
- The referring website or application address
- Pages accessed and documents downloaded
Activity history is recorded whenever you submit an enquiry, place an order, use a support service, or contact us offline.
3. Why We Collect It and How We Use It
We collect your personal information to:
- Respond to requests, enquiries, and support tickets you raise
- Confirm your identity
- Fulfil orders and service agreements made by you
- Provide and improve the functionality of our websites and applications
- Support compliance obligations applicable to the services we provide
- Keep you up to date with news, updates, and other information you have opted in to receive
- Measure and monitor the performance of our websites and applications
- Monitor for violations of our terms of use or any applicable laws
4. How We Disclose Your Information
We may disclose your personal information to third parties under the following circumstances:
- As part of a sale of all or part of our business
- When explicitly authorised by you at the time you supply the information
- As required or authorised by any applicable law
- As required for the processing of payments by internet payment gateways and merchant facilities
- As part of any investigation into a breach of our terms of use or unlawful activity
- To lessen or prevent a serious threat to a person’s health or safety
5. Cookies
Cookies are small electronic tokens passed between your browser or device and our servers. We use cookies to maintain session state, authenticate activity, and monitor traffic patterns across our websites and applications.
You may disable cookies through your browser or device settings. Please note that disabling cookies may reduce the functionality available to you on our websites or within our applications.
6. Opting In and Out
When you provide us with your email address you may be asked to opt in to receive marketing or update communications. Every communication we send will include an unsubscribe option. You may opt out at any time.
7. Information Management and Security
We take all reasonable steps to ensure that the personal information we hold is not lost, misused, or disclosed to unauthorised parties. These steps include firewalls, password protection, encryption of data in transit, truncation of credit card data, and secured servers.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk.
You are responsible for maintaining the security and confidentiality of any credentials used to access our services. You agree to be held responsible for all activities that occur under your credentials.
8. Accessing and Correcting Your Information
You have the right to seek access to and request correction of the personal information we hold about you. To make an access or correction request, please contact us in writing. We will ask you to verify your identity before processing your request. A fee may apply to cover the reasonable costs of meeting your request.
9. Contact Us
If you have any questions or complaints about how we collect, use, disclose, manage, or store your personal information, or if you would like to request access to or correction of information we hold, please contact us at:
Nick Grentell Web & I.T.
P.O. Box 199
Forest Hill NSW 2651
Email: [email protected]